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Our Returns Policy

Your satisfaction with our product is guaranteed. If for any reason you are not satisfied with your purchase, just return it within 7 days of purchase. Any item returned must be in a satisfactory condition. A refund will be applied to your original purchase for the price of the item(s) returned that meet these conditions. Please note that we only accept returns if the goods are returned to us in satisfactory condition and in their original packaging, we have the right to reject any defective items. You will be responsible for any charges incurred in returning your purchase and you will also be liable for any services provided to you in connection with your purchase, for example "knocking in" and any delivery costs incurred by us. 

Sorry but any Personalised products and undergarments are NON-RETURNABLE.

For your protection, we recommend that you use a recorded-courier service if your not personally returning the goods. 

If you are returning items due to error on our part we will be happy to refund the delivery charges incurred by you in sending the item back to us, or you can contact customer services to arrange a collection. 

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

A Note About Damaged/Cracked Bats

A very small percentage of bats sold are liable to crack under the massive stresses which take place when the ball hits the willow. This is why it is very important that your should take care when playing with your bat for the first time, you MUST ensure you have knocked in your bat, especially on the sides and on the bottom. Even if a bat is described as ready-to-play you should take care when using it in its infancy....(It is usual for a cricket bat to have many minor cracks in the face.)

Unfortunately we do receive bats back from customers who have mis-treated their bat, and if the manufacturer recognises this, they will return the bat to the customer untouched. If a bat is returned to us and the manufacturer agrees there is a fault with the bat, they will then either fix or replace the damaged bat. Returns can take up to 4 weeks to repair or replace.

Privacy & Safety

 

We as R&R Sports fully respect the privacy of any information that is collected and stored on our platforms. We  subscribe & adhere to PoPI act of RSA. 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

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